CUSTOMER SERVICE AND SATISFACTION
At Offshore Wake, we strive to be every boater’s first resource for their boating needs. We take pride in our superior customer service and we want to earn your business to make sure you always see the value of visiting Offshore Wake. We are boaters and we will always strive to provide you the service and quality products that we expect to receive in our boating needs. Please let us know if you have any suggestions on how we can serve you better.
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site and all Offshore Wake LLC's Sites indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Offshore Wake LLC reserves the right to make changes to this site and these terms and conditions at any time. Please read our policies carefully. If you have any questions, please feel free to contact us.
RISK OF LOSS
All items purchased from Offshore Wake LLC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. It is the responsibility of consumer to file any claims with the carrier for damaged and/or lost shipments.
DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS SOLD
Except as expressly stated herein, Offshore Wake LLC makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Offshore Wake LLC sites. Except as expressly stated herein, Offshore Wake LLC expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Offshore Wake LLC arising from any product sold on the Offshore Wake LLC sites shall be the price of the product ordered. In no event shall Offshore Wake LLC its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
DISCLAIMER AND LIMITATION OF LIABILITY AS TO OUR WEB SITE
The Offshore Wake LLC web sites and the materials therein are provided 'as is'. Offshore Wake LLC makes no representations or warranties, either express or implied, of any kind with respect to the Offshore Wake LLC sites, their operations, contents, information, or materials. Offshore Wake LLC expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Offshore Wake LLC, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Offshore Wake LLC sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, quantities available or product information received from our suppliers, either on an Offshore Wake LLC website, an affiliates website or a partner’s website, Offshore Wake LLC shall have the right to refuse or cancel any orders, placed for product listed at the incorrect price or out-of-stock. Offshore Wake LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Offshore Wake LLC shall immediately issue a credit to your credit card account in the amount of the charge.
THIRD PARTY LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Offshore Wake LLC is not responsible for the operation of or content located on or through any such linked to or third party site.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation, either from an Offshore Wake LLC website or a third party website on behalf of Offshore Wake LLC does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Offshore Wake LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. Offshore Wake LLC reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order. We reserve the right to refuse to sell to anyone for any reason.
Florida State law requires collection of tax on product and shipping charges for orders shipped to a Florida State address.
Returns must be authorized by Offshore Wake using a Return Merchandise Authorization (RMA) process. You are responsible for shipping (including the cost and tracking) the item(s) back to our facility. Shipping and handling charges are not refundable. We will refund the amount paid LESS a 15% restocking fee. All returns must be postmarked no later than 30 days from the original customer shipment date.
If an item is back ordered, we will notify you via e-mail and give you a cancellation option. Back orders will be filled before new orders when the back ordered items become available.
ITEM PRICING AND DESCRIPTIONS
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate Offshore Wake to those incorrect prices.
PRODUCT SERVICE & SUPPORT
All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.