Shipping Policy
Free UPS Ground Shipping
Offshore Wake is pleased to offer Free UPS Ground shipping on orders over $150 and less than 15 pounds being delivered within the continental United States. We offer this program on all qualified orders originating from our web site. Free Shipping can not be combined with any other product offerings. Free shipping does not apply to oversized items, hazardous materials or other items with similar shipping restrictions. All items in our catalog are notated "Y" or "N" as to their Free Shipping qualification on the product details page. This is offered as a courtesy to our customers and is subject to change at any time.
3-Day Delivery
Offshore Wake takes pride in being able to delivery quality boat products to our customers as quickly as possible. Although we can never make a guarantee as to actual delivery times, our research has shown that 90% of our customers receive their order within 3 days of placing it online. We work closely with a national distribution chain of warehouses with locations across the United States. As boaters, we realize what it means to need a part for your boat. We focus our efforts on delivering your order as quickly as possible.
Warehouse Locations
Shipping Information
We will ship all orders via UPS or common courier to customers within the continental US. COD charges, hazardous material fees, special handling, oversized and overweight charges are never prepaid, regardless of order value – please contact our sales department for specifics. Some larger items may be subject to addtional fees and may only ship via freight truck.. These include, but are not limited to: boats, engines, tubing, molding, mooring whips, drums of resin, antifreeze, chain, mooring anchors, oils and heavy manifolds. Please note that products described as bulk items are at the discretion of Offshore Wake and may vary according to season. All refused UPS or Common Courier shipments will be subject to a $25.00 handling charge plus freight charges.
Maximum weight per package is 50 pounds via UPS, FedEx, or USPS. Maximum size per package is 165 inches in length and girth combined. Minimum charge per package measuring over 84 inches in length and girth combined is equal to charge per package weighing 25 pounds. There is no limit on number of packages.
Damage / Loss Claims & Shortage Claims
Our packaging is done with care to insure that your order is received in good condition. Any damage, shortage or discrepancy discovered on shipment via our own trucks should be reported to our Customer Service Department immediately. For shipment via U.P.S. or common carrier, please note the discrepancy, damage, etc., on freight bill and immediately file proper claim with delivering carrier. Damage and shortage of packages is the responsibility of the delivering carrier.
